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Hamilton, a fast-growing e-commerce brand specializing in home goods, was drowning in manual order processing and customer support tasks. We helped them reclaim their time.
Scaling without the growing pains.
Hamilton's team was spending over 60 hours a week on repetitive tasks—processing orders, responding to common customer inquiries, and manually updating inventory across multiple platforms.
As order volume grew 200% year-over-year, their small team couldn't keep up. Errors were increasing, response times were slipping, and the founders were stuck in operations instead of strategy.
We identified three high-impact automation opportunities in order processing, customer support, and inventory management, then built custom systems that integrated seamlessly with their existing tools without disrupting daily operations.
Our approach prioritized quick wins first, implementing automated workflows that delivered immediate time savings while building toward comprehensive operational efficiency.
Smart automation, seamless integration.
We built a custom automation system that connected their Shopify store, customer support inbox, and inventory management into a single intelligent workflow.
AI-powered responses handle 70% of customer inquiries automatically, while smart routing ensures complex issues reach the right team member. Orders now flow through processing without manual intervention.
Results that speak for themselves.
Within the first month, Hamilton's team reclaimed over 50 hours of manual work. Order processing time dropped from 15 minutes per order to under 5, and customer response times improved by 80%.
The founders can now focus on growth strategy instead of putting out daily operational fires. Revenue has increased 35% since implementation, driven by faster fulfillment and happier customers.
Hours saved monthly
Less manual work
Faster order processing
Time to ROI
Shopify
ChatGPT
Zapier
Slack“They didn't overwhelm us with options. They just built exactly what we needed. We're saving 15 hours a week and saw ROI in under two months.”
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